What is the authentication code?
The authentication code is an additional control applied to your online purchases by inviting you to enter an authentication code or personal data (which varies according to the bank) to enable your bank to identify you and validate the transaction. This system aims to reduce the risk of fraudulent use of your bank card, because in the event of loss or theft, for example, your card will not be used without your knowledge.
The 3D Secure authentication code varies from bank to bank. The one-time code is usually sent to you by text message, e-mail or via an electronic box provided by your bank. Some banks use the eCard system for online payments. In this case, please contact your bank for more information.
I have received my authentication code but my payment has not been validated, why?
The authentication code must be retranscribed as soon as it is received. If not, a message will warn you that the deadline has been exceeded. We therefore invite you to repeat the operation.
I don't receive my authentication code, why?
Depending on how you received your authentication code (sms, e-mail, etc.), it is possible that your bank does not have your contact details (telephone number, e-mail address, etc.) and that the code has not been sent to you. We therefore invite you to contact your bank.
What solutions are available to me if I do not have the code and I wish to pay for my order?
You can contact your bank to provide them with the missing information.
Pay via Paypal or Paylib. These are secure payment services for paying for purchases on the internet.