If the list of Mondial Relay points does not appear or if an error message is present (for example: ERROR 97), it is probably due to one of these two problems:
- Incorrect postal code: we invite you to check the postal code that you have indicated at the top of the page, in "My delivery address", so that it exists and does not contain any special character or space.
- City name too long or containing special characters (apostrophe, "&", etc): we invite you to remove the special characters and to reduce the name of your city at the top of the page, in "My delivery address" (for example: Saint-Rémy-lès-Chevreuse > St Rémy lès Chevreuse).
If after having made these modifications the problem persists, we invite you to contact our customer service.