To return an item that does not give you complete satisfaction, simply follow the steps below:
- Fill in the return form provided, specifying the reference and the reason for your return;
- Pack the item(s) to be returned according to the instructions below;
- Slide the return form inside the package.
- Go to the "My returns" section of your customer account to make your return to a Relay Point FREE OF CHARGE. Returns by post are at your expense and should be sent to the following address
LA MODEUSE - Service Retour
Bâtiment B24 - CE n°209
5 Route du Môle 2-3
92637 Gennevilliers cedex
All items must be returned in their original packaging and undamaged as they were sent to you.
Lamodeuse.com reserves the right to refuse any request for exchange or refund if the items have been visibly worn.
Please note: shoe boxes (from any brand) must not be used directly for shipping, they must be packed.