My customer account
An order
A delivery
Return and refund
Payment and promotional code
Miscellaneous/technical issues
Need help ?
Return and refund
- What is the procedure for returning an item?
- I have a problem with an item, what should I do?
- How many days do I have to change my mind?
- Do I have to pay for the return of my package?
- I want to make a second return, but I can't. Why?
- How do I track my return shipment?
- Where can I find a Mondial Relay point for my free return?
- When will I be reimbursed?
- I don't have a delivery/return note, what do I do?
- Can I exchange/return only the top and bottom of my lingerie set?
- Can I exchange or return an item that doesn't suit me?
- I don't live in France. Can I return my order for exchange or refund?