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  • CUSTOMER SERVICE


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    call 01 70 32 18 00 (no surcharge)
    Monday to Friday, 10am to 5pm
    position Contact us by mail:
    La Modeuse, Service Client
    43 Rue Blanche
    75009 Paris FRANCE
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Return and refund

  • What is the procedure for returning an item?
  • I have a problem with an item, what should I do?
  • How many days do I have to change my mind?
  • Do I have to pay for the return of my package?
  • I want to make a second return, but I can't. Why?
  • How do I track my return shipment?
  • Where can I find a Mondial Relay point for my free return?
  • When will I be reimbursed?
  • I don't have a delivery/return note, what do I do?
  • Can I exchange/return only the top and bottom of my lingerie set?
  • Can I exchange or return an item that doesn't suit me?
  • I don't live in France. Can I return my order for exchange or refund?
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